There are many aspects and ways of working that have changed during the COVID-19 pandemic, including the public service sector in government. Over the past few years, this sector has not only been demanded to be able to operate more efficiently, but also to be able to develop better with the support of advanced technology.
One of the triggers for changing the way the government sector works is the restrictions placed on public services during the pandemic, such as face-to-face services. When the Large-Scale Social Restrictions (PSBB) were imposed at the start of the pandemic, face-to-face services had to be replaced with alternative digital services.
This digital service is present in the concept of e-Government, an evolution of the government sector that utilizes technology as a tool to make public service systems more efficient, transparent, seamless and of course practical for the community. E-Government is applied to the legislature, judiciary, or public administration, in increasing internal efficiency, delivering public services and democratic governance processes.
This time, Helios will discuss in more depth the extent of the development of e-Government in Indonesia, followed by the main focus on public services during a pandemic, the model for implementing e-Government in Indonesia and its benefits and most importantly: what technological solutions are needed to optimize e-government. -Government. For more, see in full in the following article.
3 Main Focuses of Public Services in the Pandemic Era
According to Deloitte data, there are three main focuses of public services to be able to operate effectively during the pandemic. First, they must be able to accommodate technological changes and survive in the long term to be able to adapt if there is another pandemic. Second, they must be able to transform and integrate structures, systems and data to drive greater impact. Third, they must also make all services accessible to everyone without exception.
Therefore, e-Government is needed as a concrete solution in realizing these three focuses, as well as helping the government deliver better and integrated public services.
3 Models of e-Government Implementation in Indonesia
At least, there are three models of implementing e-Government in Indonesia. Here are some of them:
1. Government-to-Citizen or Government-to-Customer (G2C)
This model is a one-way delivery of public services and information from the government to the community. The model enables the exchange of information and communication between the public and the government. Examples of this model include online tax services, job search, social security, personal documents, immigration, health, scholarships and disaster relief.
2. Government-to-Business (G2B)
This model involves electronic transactions where the government provides various information needed for businesses to transact with them. The model leads to marketing products and services to governments to help them become more efficient through improved business processes and electronic data management.
The application that facilitates G2B and Business-to-Government (B2G) interactions is the e-procurement system. Examples of its application include corporate taxes, business opportunities, company registration, government regulations, trademark auctions, and many more.
3. Government-to-Government (G2G)
This model enables online communication and exchange of information between government agencies through an integrated database. Examples include online consultations, blogs for legislatures, online education, and integrated community services.
What are the Benefits of e-Government for Society?
In addition to implementation, e-Government also certainly brings a number of benefits to the people who use this service. Anything?
1. Ministry from Anywhere
Communities will get better services, such as information that is always available 24/7 without having to wait for service offices to open. Of course, this information can be sought from the office, home, or anywhere else without having to come and meet face to face.
2. Transparency
This advantage improves the relationship between the government, business actors and the community, and eliminates mutual suspicion from various parties.
3. Ease of Information
With sufficient and easily accessible information, it will be easier for the community to determine their service choices. Take for example data in education services, such as school data regarding the number of classes, student capacity, passing grades, and others, which can be displayed online and used by parents to choose the right school.
4. Efficiency
This advantage brings ease of efficiency in carrying out virtual activities, such as chat-based services, email or video conferencing.
What are the Supporting Solutions for e-Government in Indonesia?
To encourage digital transformation and e-Government application effectively, efficiently and seamlessly, Helios as Infrastructure, Digital IT and Cloud Solution Provider offers two e-Government supporting technology solutions, namely Nutanix HCI Enterprise Cloud Platform and Sangfor Internet Access Gateway.
Nutanix HCI Enterprise Cloud Platform
Public services must be able to balance between budget constraints and the development of IT services that are increasingly needed. As a result, the IT team in the government sector is tasked with making difficult financially responsible decisions while still providing the best service for the community. To meet these needs, they need a robust and cost-effective IT solution, as well as the flexibility to easily scale their IT environment.
In this case, Nutanix presents solutions with predictable economic benefits and scalability to help users deliver better services according to budget and number of IT teams. The Nutanix solution designed in Hyperconverged Infrastructure (HCI) has also assisted hundreds of government agencies in making the transition to an efficient, virtualized data center.
Nutanix Enterprise Cloud Platform is an industry-leading HCI solution that natively unifies compute, virtualization and storage into a software-defined solution with powerful machine intelligence.
Not only that, the Nutanix HCI solution package is also suitable to be a tool that can help the digital transformation of public services run more smoothly. With Nutanix Prism technology, public service operations will become more seamless because they are able to combine various aspects of administration and reporting. Assisted by machine learning technology, Prism can mine large system data and automate regular tasks and generate actionable insights for virtualization, infrastructure management and daily operations.
Sangfor IAG
Public services not only prepare adequate IT infrastructure, but also need to improve the quality of their Human Resources (HR). Improving the quality of human resources, of course, can be done by limiting internet access on several sites that are not in accordance with job requirements. Thus, HR will definitely be more focused on carrying out tasks.
Therefore, Sangfor Internet Access Gateway (IAG) is the ideal solution to meet this need. Sangfor IAG comes in two types of management options.
Office Network Management
Sangfor IAG bisa mengidentifikasi dan mengontrol aplikasi yang tak berhubungan dengan pekerjaan di dalam jaringan. Proses
Sangfor IAG can identify and control non-work related applications on the network. This process also allows companies to monitor bandwidth management, where they can allocate all unavailable bandwidth for business needs, and increase productivity and efficiency.
This option is equipped with professional traffic management features that allow IAG to allocate bandwidth resources and maximize bandwidth usage. For companies with
various branches, IAG provides a unified management platform and supports 3G link backup, which makes network management more efficient and reliable.
Public WiFi Management
Because many customers have different authentication procedures, each internal network requires user authentication integration. Here, IAG user guest authentication provides convenient access via applications such as Facebook, WeChat, SMS and presents a unified authentication solution, which can manage users through only one IAG platform.
In addition, Sangfor IAG also presents a switch-based user access control capability to assist LAN user access control. Sangfor IAG can also be integrated with WLAN vendors such as Cisco and Aruba to enable the Unified Authentication Center to simplify the network integration and management process.
Read more : Lika-Liku Penerapan Smart Hospital Management System di Sektor Kesehatan
Helios as a Digital IT Solutions Provider for the Public Service Sector in Indonesia
If your public service wants to be totally transformed, then choose the ideal supporting IT solutions such as Sangfor IAG and Nutanix HCI. You can get these two solutions from Helios Informatika Nusantara, as the Digital IT Solutions Provider for these two brands.
Helios will help public service providers carry out digital transformation without worrying about trial and error issues. Supported by an experienced and certified professional IT team, Helios will support you starting from the consultation, deployment, management, to after sales support. For more information about e-Government support solutions, contact WhatsApp Helios.
Penulis: Jeko Iqbal Reza
Content Writer CTI Group
