Patient centered care is now a concept that is widely applied in the health industry, not only in Indonesia but also throughout the world. The increasing number of health facilities adopting patient centered care is also inseparable from the increasing awareness of health workers regarding the importance of the quality of the services they provide, in order to support the recovery and comfort of patients with full attention.
Not only that, patient centered care also emerges from a phenomenon in which people are increasingly familiar with technological advances. Adoption of smartphone devices supported by fast internet has made them more and more in control of the ever-increasing information, and demands to get quality health services. This demand ultimately becomes an indicator of the success of hospital leaders, where they must optimize patient centered care with technological support.
Want to know more details about what is patient centered care and what technology is needed to support the concept of patient care in health facilities? Read more in the following article.
How Far Has the Health Industry Technology Modernized in Indonesia?
Digitalization and modernization of technology, especially in the health sector in the country, is one of the reasons why patient centered care can become a concept that is easy to implement. Thus, health facilities that implement patient centered care can provide services that are more comfortable and easy for their patients.
Not only that, with patient care, the availability and distribution of qualified human resources will also be higher, as well as the health insurance system and financing will also keep pace with the development of an increasingly massive digital transformation.
One proof of technology adoption in the increasingly established health industry is a number of patient care support applications launched by the Ministry of Health for Smart Hospitals. Some of them are SIRS, Online Hospital, SISRUTE, SIRANAP, Financial Dashboard, e-Lab, Electronic Medical Records, SehatPedia, LIS, and Telemedicine.
The presence of this technology and application is also motivated by Law number 4 of 2009 concerning Hospitals, whereby Hospitals are required to record and report related to all hospital administration activities in the form of a Hospital Management Information System (SIMRS). Not only that, this obligation is also included in PP number 4 of 2014 concerning Health Information Systems, Management of Health Information Systems in the Health Efforts Information System. This regulation is also contained in Permenkes number 82 of 2013 concerning SIMRS Standards, which states that every hospital is required to carry out SIMRS.
With this regulation, health facilities are also encouraged to integrate their systems in providing the best service to patients, such as by digitizing EHR and EMR technology.
EHR and EMR are technologies that allow patients and doctors to know the patient’s medical record as a whole from various health services that have been served. Even so, to support this service, they need a system that can provide information quickly.
Regardless of the extent to which technology has impacted the healthcare industry in Indonesia, let’s explore more deeply what patient centered care is.
What is Patient Centered Care?
According to information from the Australian Commission on Safety and Quality in Health care (ACSQHC), patient centered care is an innovative concept centered on the planning, delivery and evaluation of health-related services based on beneficial partnerships between health care providers and patients and families.
The concept of patient centered care is adopted for patients of all age groups, and can be carried out in any form of health care. So, patient centered care can be said to be more modern than traditional health services because it fully provides patient-focused health services.
Why is Patient Centered Care Important for the Health Industry?
Patient centered care is the full responsibility of health workers, where they must ensure that their patients are given the best care, whether in a hospital or other health facility.
Thus, the care provided will improve the quality of health services from various aspects, such as checking hospital availability, checking doctor’s consultation schedules, using telemedicine consultation services, ordering drugs online, even to the most complex ones, such as optimizing technology in diagnosis. patient’s illness. These aspects are packaged in various types of health applications, so that patients can access them more practically later.
Imagine, if the above aspects of patient care cannot be supported by ideal technology, surely the services provided will not be optimal and have the potential to damage the health facility’s reputation. More than that, this risk will also interfere with the patient’s user experience during treatment.
What are the Supporting Solutions for Patient Centered Care?
As an IT Solution Provider committed to supporting the digitization of health facilities, Helios Informatika Nusantara presents solutions from Nutanix and Grab for Business for more comfortable and effective patient centered care services. The following is a description of these two solutions.
Nutanix Enterprise Cloud for a Reliable Health Infrastructure
Healthcare facilities typically run hundreds of workloads such as EMR/EHR, PACS, VDI, and Big Data analytics that require a scalable, flexible, and secure infrastructure. With the Nutanix Enterprise Cloud solution, health care providers will have the freedom to build a modern data center with high choice, convenience and flexibility.
They can build the industry’s best hyperconverged infrastructure platform with a cloud-ready infrastructure that combines compute, storage, virtualization, and networking.
Nutanix’s web-scale technology will meet the needs of healthcare providers by providing a safe and frictionless infrastructure for health applications that can improve the quality of patient care and speed up performance.
Some of the capabilities obtained start from the Nutanix solution which can optimize clinical workload and IT in health facilities, facilitate EMR/EHR deployment, access data storage for Picture Archiving Communications Systems (PACS), user mobility with Virtual Desktop Infrastructure, as well as maximum data and patient security .
Grab for Business for Practical Health Mobility
The Grab for Business service helps health facilities create mobility solutions to assist health workers and patients in creating perfect patient centered care. Here are three Grab for Business services that you can take advantage of.
- GrabTransport makes it easy for Hospital Management to Arrange Accommodations for Doctors or Nurses and Other Transportation Needs
- GrabDelivery collaborates with Pharmacies from Hospitals to Facilitate Drug Delivery Services from Hospitals to Patients
- The GrabForBusiness Portal Dashboard presents Expenses Records, Drug Delivery, and Use of Consumption Ordering Services in a Single Dashboard Management.
Read more : Penerapan Smart Hospital 4.0 Memasuki Era Endemi COVID-19
Helios as an IT Solutions Provider for the Health Industry in Indonesia
Your business is engaged in the health industry and are looking for patient centered care supporting technology? It’s time to make this concept a reality with solutions from Nutanix and Grab for Business. Get both solutions directly from Helios as a Nutanix Distributor and Authorized Reseller for Grab for Business.
Helios will help your company adopt this solution, starting from the consultation stage, deployment, to after-sales support. Our professional and certified IT team will also help you to avoid trial and error. Find out more about technology solutions for patient centered care, by contacting us at [email protected].
Penulis: Jeko Iqbal Reza
Content Writer CTI Group
