Logistics problems in Indonesia have now become one of the major issues being faced by many companies in the logistics industry. These problems arose when businesses in the logistics sector began to choose to develop an omnichannel system to be able to continue to meet customer needs. With the shift of business to this new system model, the role of the logistics industry is even greater and it is relied upon by various other industries. Even though these conditions provide better opportunities, it turns out that they have to face a number of challenges to be able to provide the best service.
One of the problems faced is how to be able to digitally transform agilely. If logistics companies implement digital solutions that suit their needs, they can be more advanced with technology support and can create maximum logistics services.
This time, Helios will discuss more about logistics problems in Indonesia and their solutions, as well as how we present a wide selection of digital solutions to solve each of the challenges in this industry. For more details, read the following article.
What Are the Duties of Logistics Activities?
Logistics Problems in Indonesia
Logistics is the process of distributing goods and moving goods that people use to meet their needs. If there is no logistics, the need for these goods will be stuck and will experience a setback. The series of logistics processes usually includes planning, implementing, controlling the movement of goods.
Now, the role of logistics services that are much needed by the community is delivery of goods or delivery in retail and e-Commerce services. However, they also often use this logistics service as a logistics partner to a company.
Logistics services have three types of delivery activities. Here are some of them.
Processing
Processing includes the activity of sorting shipments and cross-docking of shipments.
Transporting
Transporting doubles as delivery of goods such as shipping transportation at the beginning until the goods arrive at the transit hub, and after that the goods are taken back to be sent to the buyer’s address.
Delivery
Delivery is sending goods to the buyer’s address.
What Are the Logistics Problems in Indonesia?
Apart from the delivery of goods, the challenges in the logistics and retail industry in Indonesia actually focus on things that support the logistics activity itself. Here are some of these challenges.
Meet Customer Expectations
This is one of the most frequent problems in Indonesian logistics companies. With the development of technology, information such as delivery status and when it is estimated that the goods will be received by customers is certainly becoming easier to obtain. As a result, their expectations will automatically become bigger, and this is difficult for logistics companies to balance in order to create broad control and visibility for all ongoing logistics activities.
Innovation to Be Competitive
Market needs in the logistics industry continue to change rapidly, this triggers the right response from the logistics industry to be able to innovate and remain competitive. To be able to identify market needs, they must be careful in innovating, such as creating collaboration tools and developing efficient applications so they can continue to compete.
Accurate and Fast Decision Making
Logistics companies must have many types of data, be it structured or unstructured. These data are generated throughout the operational process, and later can be analyzed and utilized as important insights and identification of supply chain patterns that are useful for the company. This is still a major problem for companies because they still need smart solutions to detect and manage data optimally.
Read more : Bagaimana Teknologi Mampu Bantu Industri Ritel Tingkatkan Customer Experience di Era Digital?
Helios Digital Solutions to Overcome Logistics Problems in Indonesia
To overcome the three challenges above, Helios presents a series of digital solutions that can help logistics companies manage their operations more effectively and efficiently. Check out the four solutions offered below.
Helios Mobility Suite for Logistics Control and Visibility
The Helios Mobility Suite or HMS solution, exists specifically to help the logistics industry meet their customers’ expectations optimally, by providing control and visibility into all ongoing logistics operational processes. Thus, this solution will help them have control and tracking of every existing shipment of goods to ensure customers get the goods on time.
Microsoft 365 for Online Collaboration Tools
With the growing trend of remote work or hybrid working, online collaboration between stakeholders is becoming increasingly important to support frontline staff operations such as couriers to continue to run smoothly. To meet this need, the logistics industry can take advantage of Microsoft 365 solutions from Helios such as Microsoft Teams and SharePoint Online to continue to maintain connectivity between divisions.
Azure DevOps for Efficient Application Development
To be able to innovate and continue to be competitive, businesses need to develop products that are suitable and needed by the market. This challenge can certainly be achieved by developing cloud applications supported by Azure DevOps, where this solution can help companies speed up the application development process and accelerate the application release process to the market.
Power BI for Anomaly Detection in Logistics Operations
To be able to manage logistics company data properly, an analytical system is needed with the support of integrated AI technology, so that the data can be processed to be presented to management as a basis for decision making. Here, Power Business Intelligence (BI) is here to help businesses identify anomalies that take place in operational processes, so that this solution can help businesses take quick and appropriate actions to continue to maintain customer satisfaction.
Read more : Ini Deretan Solusi IT Ideal untuk Digitalisasi Pertanian yang Optimal
Helios as an IT Solutions Provider for the Logistics Industry in Indonesia
Do you want your logistics business to have optimal service and be able to overcome various digital challenges as mentioned above? Immediately get digital solutions for logistics companies from Helios. As an IT solution provider in Indonesia, Helios presents the right technology solutions to help all logistics industry players in digital transformation.
With an experienced and certified IT team, Helios will help you handle every process, starting from the consultation, deployment, and after sales support to ensure you avoid trial and error. It’s time to overcome all the challenges of the digital industry with a series of solutions from Helios now! For further information, contact [email protected]. .
Penulis: Jeko Iqbal Reza
Content Writer CTI Group
