The emergence of e-commerce into today’s market has created a new standard of work experience and changed the way the retail industry does business. Basically retail business is a business that involves selling products or services to consumers in units or commonly referred to as retail. Consumers who buy retail products or services are intended for personal consumption and not for resale.
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Currently, retail stores are starting to equip their employees with mobile devices to speed up the sales process in e-commerce, improve the customer experience at these retail stores, and allow employees to have broader insights.
The development of the e-commerce market is very fast at this time, many companies have not yet adopted mobility solutions. With this mobility solution, it means that companies must start thinking about how to protect their customers’ data and reduce the risk of misuse of mobile devices by employees.
One of the best mobility solutions for retail businesses today is HMS (Helios Mobility Suite). HMS will facilitate the retail industry by providing a variety of mobile solutions to address all mobile security issues and transform customer experience.
What is Mobility Solutions for the Retail Industry?
Mobility is a set of processes, services and technologies intended for the secure management of mobile devices, wireless networks and other data services in a business context. The goal of self-mobility is to determine whether and how available mobile devices should be integrated with work processes and goals, and how to support employees as they use company-provided mobile devices in the workplace.
In supporting mobility solutions for the retail industry, the company will provide mobile devices for its employees. To support various types of mobile devices, there are still unavoidable security risks as well as additional costs for the retail industry. For example, a mobile device provided by the company to an employee may be lost or stolen due to the employee’s negligence and the most dangerous thing is that the data on the device will also be lost.
This mobility solution is a set of systems that can prevent unauthorized access to company applications or company data on mobile devices that are lost due to the negligence of the employee. The suite of systems in the mobility solution includes password protection, encryption and remote wipe technology that allows admins to wipe all data from lost or stolen devices. The suite of systems within this mobility solution, makes security policies centrally manageable and enforceable.
Benefits of HMS Solutions for the Retail Industry
This mobility solution for the retail industry has many benefits such as:
1. Provide digital shop assistants in the retail industry
Digital Store Assistant is one of the most widely used self-service terminals in the retail industry that provides store directories, product information, and placement. The Digital Store Assistant offers a higher resolution and is user-friendly for the search function so that it can enhance the user experience and better security.
2. Training using mobile devices for employees
Job training has become an important part of improving sales performance skills. In employee training, usually the costs incurred by the company are very expensive and it takes a lot of time to gather them for regular training.
Apart from this job training, there is a more effective and fun way, namely with the HMS solution which offers a better idea. With HMS, it’s easier for companies to insert video tutorials or infographics onto their employees’ mobile devices. Then employees can also save any information on their device. This gives flexibility to employees to be able to learn anytime and anywhere.
3. Keeping employees up-to-date
The general practice of the retail industry is to acquire new products, change pricing strategies and create attractive promotions. However, to carry out this practice, of course there are challenges. The challenge is how to keep employees up-to-date on new product information, new price lists, and ongoing promotions in many other retail industries.
HMS provides mobility solutions to assist the sales and marketing division to distribute digital sales kits or promo booklets automatically to mobile devices provided by companies in other retail industries. In addition, HMS can also protect various documents and screen captures from the company’s mobile devices to personal devices or to other media.
In short, HMS is the ultimate mobility solution that can help retail industry success. Starting from maintaining the security of mobile devices and company data, increasing consumer satisfaction and ultimately increasing sales.
In this case, Helios is here to offer HMS solutions that can help your company to continue to innovate in various businesses through mobile device solutions. For more information about HMS, please visit us on our website or contact us via [email protected]
