Banking digital transformation is now a necessity in order to provide the best service for customers. Not without reason, all business sectors including banking are required to carry out digital transformation to present service innovations in the midst of intense competition and increasing customer activity patterns towards digital.
As with other businesses, IDC predicts that around 33 percent of global companies are expected to go out of business if they don’t carry out digital transformation of their businesses. For this reason, the banking sector is required to carry out digital transformation, including digitizing products and services for customers.
Then, what exactly are the twists and turns of digital transformation in the banking sector? What challenges and solutions do banks need to respond to digital transformation? Check the full explanation below.
Challenges Faced by Banking Customers and Employees
Banking digital transformation is now a necessity in order to provide the best service for customers. Not without reason, all business sectors including banking are required to carry out digital transformation to present service innovations in the midst of intense competition and increasing customer activity patterns towards digital.
As with other businesses, IDC predicts that around 33 percent of global companies are expected to go out of business if they don’t carry out digital transformation of their businesses. For this reason, the banking sector is required to carry out digital transformation, including digitizing products and services for customers.
Then, what exactly are the twists and turns of digital transformation in the banking sector? What challenges and solutions do banks need to respond to digital transformation? Check the full explanation below.
Challenges Faced by Banking Customers and Employees
The challenges of digital transformation not only have an impact on the continuity of the banking business, but also the supporting factors, namely customers and employees. Both customers and banking employees will face challenges so they are encouraged to adapt to the digital transformation process.
The boom in the use of smartphones, the internet, and connected applications has enabled banks to build business-to-business (B2B) and business-to-consumer (B2C) relationships. The use of technology then encourages banking to be oriented towards fulfilling customer needs through the concept of digital banking through various applications and devices as delivery channels that can be accessed in real-time.
Referring to various factors, digital banking in Indonesia is currently in the introduction stage which starts with the digital branch phase to process customer registration and account opening independently. At this stage, banks face challenges in the form of transaction security while ensuring data validity through the use of e-KTP.
For this reason, business transformation requires banks to be able to provide sophisticated, agile and secure infrastructure support. Banking must switch to using IT infrastructure that is able to guarantee customer data security, simplify and speed up business operational processes while cutting costs, minimizing resources, and providing service innovation.
From the customer side, banking digital transformation certainly raises concerns regarding data security and financial transactions. The ease and speed of accessing banking services must be accompanied by the ability to provide protection from various theft threats and downtime services when needed by customers.
Another challenge faced by banks from the internal side is the potential for decreased employee productivity. Not infrequently, employees become lazy when going out of town or on business trips because they have to use personal money at the beginning and process claims to management.
This process hinders employee productivity because there is no dashboard to monitor records of company facility usage. In addition, the absence of fleets or couriers who stand by when needed to send documents or accompany employees when they have to meet outside, is also another challenge in the midst of the banking business transformation process.
In fact, customers and employees certainly need digital transformation to facilitate their activities. For employees, digitizing the banking business can certainly improve services to customers and maintain work productivity. Meanwhile for customers, digital transformation is very important to provide convenience, speed, and guarantee data security from potential cyber crimes.
Banking Digital Transformation Support Solutions
To face the challenges faced by customers and employees in the banking industry, a digital transformation support solution is needed that is adequate and able to accommodate internal and external factors. Helios Informatika Nusantara, as a digital IT solution provider, will assist the digital banking business transformation process. The following is a series of solutions to support the digital transformation of the banking industry that can be obtained from Helios.
Nutanix HCI
The Nutanix Hyperconverged Infrastructure (HCI) solution is 100 percent software that can integrate computing, virtualization, storage, networking, and security for any application needs and at any scale in the banking business. Solutions built on HCI technology will unify IT operations and deliver seamless application mobility across multiple cloud environments.
Nutanix will transform financial service providers by modernizing and simplifying IT infrastructure by providing a secure data center. Not only that, Nutanix will also reduce complexity by streamlining data centers using HCI infrastructure so that banks can build private cloud platforms to provide effective digital services.
Here are five advantages of Nutanix HCI as a digital banking business transformation solution:
1. Improve Customer Experience
now you can transact easily thanks to the digitization process carried out by banks without the hassle of going to a bank branch office.
2. Optimize Data Management
The ability to process granular data, starting from recording incoming complaints through the call center, criminal records, credit ratings, past claims records, and transactional patterns makes banks more prepared to face business competition accurately and efficiently. Data management also enables banks to implement Machine Learning (ML) to make intelligent predictions based on existing data historical trends.
3. Cost Efficiency
Banking can cut operational costs and lower TCO, including cutting infrastructure costs.
4. Improve Cybersecurity
Nutanix has the capability of “Security First Design and Defense in Depth” to improve the operational security of the banking business and prevent data breaches, including in critical areas that are often the target of hacking actions.
5. Support Employee Productivity
Banking can allocate resources and increase employee productivity thanks to integrated IT operations.
GrabFor Business
Grab has been trusted as a company that can provide mobility solutions for users. It’s the same with Grab for Business which can help sales and bank employees provide perfect service for customers. The following are three Grab for Business services that can be utilized by the banking industry:
1. Grab Transport
Bank management can arrange employee accommodation and other transportation needs. Grab Transport ensures bank management can maintain the productivity of employees who have to travel outside. Apart from facilitating employee mobility, bank management can also supervise every business trip that uses Grab Transport.
2. Grab Delivery
Banks can now more easily send documents to customers or clients and send hampers to priority customers. Grab Delivery will help overcome the complexity of sending packages to customers. High security standards allow all shipments via Grab Delivery to be insured with an easy process for booking, payment, reporting and tracking needs.
3. Grab for Business Portal Dashboard
Banking can monitor records of expenses, document delivery, and use of food ordering services for meeting needs only through Single Dashboard Management. The Grab for Business Portal dashboard can minimize the claim system to management with the corporate billing payment method which can be applied with a use system at the beginning and invoice bills at the end of the month to the company.
Read more : Ini Peluang dan Tantangan Digitalisasi Industri Perbankan di Era Endemi
Helios as a Digital IT Solutions Provider for the Banking Industry in Indonesia
Now is the right moment for the banking industry to carry out digital transformation with Nutanix HCI and Grab for Business solutions from Helios to provide the best service to customers and clients. Get Nutanix HCI and Grab for Business solutions at Helios Informatika Nusantara (HIN) as an authorized partner for Nutanix and Grab in Indonesia.
A professional, experienced and Helios certified team will help you from the consultation, deployment, management, to after sales support to ensure you avoid trial and error. Find out more about the digital banking business transformation process by contacting us via [email protected].
Penulis: Ervina Anggraini
Content Writer CTI Group
