Entering the era of the endemic COVID-19 throughout the world, health facilities are still the main focus for the community. Reflecting on the spike in COVID-19 cases in 2021 when hospitals were unable to accommodate the high demand for treatment, it is important for health facilities to apply the smart hospital concept.
Not without reason, Indonesia has experienced overcapacity and a crisis of medical personnel and health facilities when the daily cases of COVID-19 reached their peak in mid-2021. For this reason, health facilities are required to adapt by adopting technology that is able to provide the best medical services.
Apart from large hospitals, clinics are also required to be able to provide easy, fast and digitally efficient services through the application of smart hospitals. Check the following article to reveal what are the advantages of implementing a smart hospital for health facilities.
What is Smart Hospital?
Smart hospital refers to hospitals and health facilities that adopt integrated technology and design to improve services and care for patients. The use of technology to help hospitals manage medical data that is getting bigger and can no longer be managed manually.
Technology is now not just a supporter, but has a vital role in the health care process for patients. Application of internet-based technology systems that support equipment connectivity so that medical systems can provide better, easier, faster and more efficient services.
Currently, smart hospitals are widely known and adopted in many countries, one of which is Singapore. The smart hospital concept is increasingly possible to be implemented in Indonesia because of the potential for a large market share for gadgets, indicating that people have intense internet access.
Quoting bisnis.com, smart hospitals enable hospital management to map a more comprehensive digital strategy to integrated mechanical and electrical planning to maximize safety, operational efficiency, and create the best experience for patients and medical personnel.
The adoption of a smart hospital allows patients to find information on the capacity and availability of beds in the ICU, NICU, treatment class, PICU, ICCU, and HCU rooms at the hospital. Apart from that, smart hospitals also enable the availability of electronic medical records, integrated referral systems, laboratory information systems, and the availability of telemedicine services for patients. Hospital activities and synchronization of medical devices ranging from admin, front office, administration, doctors, labs, to pharmacies can be monitored through the smart hospital system.
However, to apply the concept of a smart hospital, a grand design is needed which involves many aspects. Starting from physical infrastructure support, application and system development, to the psychology of patients who receive smart hospital services.
Facts About Technology in the Health Sector
The health sector and technological advances are two things that cannot be separated because they are interrelated. On the one hand, hospitals are required to be able to work quickly, efficiently, and provide comfortable services to patients.
Along with advances in technology, hospitals are required to provide easy services from the time patients register, staff input medical records, medical personnel conduct screening and examinations, to the process of administering drugs and administration of patient discharge which is carried out all digitally.
On the other hand, hospitals are hindered by slow connectivity when accessing files on servers or disruptions to internet connections. Even though the server is used to process data or applications that are integrated with medical equipment.
The era of big data and personal data security is also another challenge for healthcare providers. Hospitals, clinics, health centers, and health services are required to go paperless by providing checkup or lab results in the form of soft copies via email.
Meanwhile, outpatients and inpatients cannot use WiFi access when they want to see checkup results or make payments. Network security on public WiFi access is also vulnerable to being an opening for hackers/malware/bot attacks on confidential hospital and patient data.
Responding to this fact, hospitals need technology that can speed up and provide convenience when accessing health services in the big data era. Not only that, the support of IT staff is also needed who can standby 24/7 if at any time the system experiences problems.
5 Problems Facing the Health Industry
In the era of smart hospital implementation, hospitals and health services are currently facing a number of problems and challenges. Here are five problems facing the healthcare industry.
Less RS Interest for Investing in the Digital Sector
Many hospitals are still focused on expanding facilities and ignoring the benefits of technology because of a lack of competition with technology itself. Recently, however, the emergence of a health-tech-based health care system can bring disadvantages to hospitals that still provide traditional services.
National Scale Data Integration Difficult
Quoting Persi, most of the more than 2450 hospitals throughout Indonesia are currently still managed independently and do not yet have international standards and accreditation. In addition, there are still many hospitals with traditional data collection and storage systems which are a challenge for service providers to integrate data into every hospital throughout Indonesia.
Organizational Culture and Bureaucracy are Still Traditional
The process of knowledge management, education, and implementation in organizations and bureaucracies requires commitment from all levels, from the board of directors to staff, including doctors and nurses. Digital transformation requires an appropriate and continuously evaluated change management strategy.
There Is No Clarity on Personal Data Protection Law
Comprehensive personal data protection rules are currently not accompanied by public awareness to protect their personal data. For this reason, an instrumental and structural approach is needed, including establishing a law on the protection of personal data, both collected by the government and private parties.
Apart from the absence of a regulation on personal data protection laws, companies and hospitals also lack understanding of consumer data privacy and protection. It requires a commitment to accelerate the process of deliberating the Personal Data Protection Bill which is expected to be a solution to protect patient data.
Outdated and Less Integrated Technology
The lack of standardization of documentation and business processes between health facilities, the implementation of IT systems that work independently, and the lack of integration between systems make technology in hospitals outdated. This is a challenge because it is difficult to update to meet the expectations of patients who want to access information quickly.
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Solutions to Welcome the Era of Smart Hospital 4.0
Hospitals are required to have adequate and qualified readiness in welcoming the era of smart hospital 4.0. The right solution is needed to face the challenges of implementing a smart hospital, so that there is no longer a feeling of reluctance to transform. Here are four solutions to make it easier for hospitals to adapt to technological developments.
Samsung Knox with HMS
Samsung presents Health Management Solutions (HMS) in the form of flexible and customizable mobile solutions via tablet devices. Samsung tablets can provide speed and mobility to hospital staff in managing appointments, analyzing patient diagnoses, and monitoring patient health remotely via wearable devices.
The tablet that is bundled with HMS allows medical staff to no longer need to check history when changing work shifts. Devices that are optimized with Samsung KNOX lock patient data so that there is no leakage by the hospital and patients or carelessly sent.
With kiosk mode, Samsung tablets cannot be used to play games and can only be used for work. The camera on the tablet can be used to scan barcodes so you can see the patient’s tracking history.
HPE Aruba
Connectivity is an important and main aspect for users of mobile devices, laptops and modern medical equipment for hospital staff and patients. HPE Aruba network solutions ensure stable connectivity and high performance.
In addition, HPE Aruba also provides security with zero trust security from Clearpass. Even though there are many devices, users, IoT-based medical devices connected to the network, their security will be automatically identified and maintained.
Aruba will separate the guest and patient networks from the internal network automatically without the need for manual settings or assistance from the IT team. Create a modern, personalized healthcare experience for patients, administrators and medical staff.
Aruba’s more robust and intelligent healthcare network solutions integrate wire, wireless, role-based access control, and location services into a management interface. AIOps will optimize network performance for each clinical application whenever needed.
Hewlett Packard Enterprise
Hospitals are required to be able to provide convenience when patients and medical staff want to access and process patient data and medical records that have been collected and digitized. To that end, HPE and NVIDIA have come up with a server solution that can meet the changing demands of hospital operations and handle these complex jobs.
Supported by AI, HPE and NVIDIA technologies will help hospitals and healthcare facilities provide the best experience for patients, staff and medical teams. On the other hand, using servers with HPE and NVIDIA also helps IT operational efficiency, lower costs, and mitigate security risks.
HPE and NVIDIA will transform healthcare systems with NVIDIA-certified HPE Apollo 6500 server systems and HPE ProLiant DL380. The HPE Apollo and HPE ProLiant are servers built and optimized to handle complex workloads with the speed, capacity, and high performance for running healthcare applications.
Supported by a healthcare-based ecosystem, all NVIDIA-certified software has gone through the testing phase so that it can be integrated and work with NVIDIA GPUs. The GPU will optimize AI software performance to simplify IT deployment and management processes without sacrificing data scientist performance and productivity.
Regarding data security, HPE Apollo and HPE ProLiant have met the standards as the most secure servers in the world. Supported HPE Root of Trust, HPE servers will prevent firmware code from executing and recovering automatically and appropriately.
Sangfor
The issue of data security and the potential for cyber attacks is a concern for hospitals and health services when implementing modern IT solutions. Responding to this concern, Sangfor presents an anti-ransomware solution that can block every step of the ransomware kill chain.
Sangfor will secure hospital IT systems and health services through four stages. First, Sangfor Engine Zero will detect and block ransomware using an AI analysis engine with a detection rate of 99.65%.
Second, Sangfor NGAF with Endpoint Secure will detect and block command & control (C&C) communications to find the source of infection. Third, Endpoint Secure will identify and block the file encryption process (which is usually hidden) before major damage occurs. Fourth, isolate the infected system across network segments.
Compared to other anti-ransomware solutions, Sangfor is the only proven security solution capable of preventing, blocking, and mitigating attacks in real-time. In addition, Sangfor is also the only anti-ransomware solution that integrates firewalls and agents directly on the endpoint without using a management console as an intermediary.
Darktrace
Darktrace with AI cybersecurity technology will help hospitals and health facilities optimize security in the smart hospital 4.0 era. Self-learning AI allows Darktrace to learn each threat on its own to quickly respond to any anomalies in the hospital’s operational systems.
AI’s self-learning capability allows you to no longer depend on attack history data so you don’t need to update it continuously. AI will continue to learn from all the collected data.
Darktrace’s autonomous response is able to detect every threat that even the IT team cannot. AI Darktrace is able to make decisions in seconds with proportional and targeted actions without affecting business operations.
Helios as an IT Solutions Provider for the Health Industry in Indonesia
It’s time to modernize workloads and hospital systems and health care facilities by realizing the smart hospital concept. Get a comprehensive solution for transforming healthcare services in your organization with a complete solution from Helios Informatika Nusantara (HIN).
Helios as an IT solution provider for the health industry in Indonesia ensures that hospitals and health facilities can carry out digital transformation without worrying about security and cost issues. Supported by certified and experienced professional staff, Helios will assist hospitals and health services during the consulting, deployment, and management of IT solutions without worrying about the trial and error process.
It’s time to apply smart hospital to your healthcare now. Contact [email protected] for consultation and further information.
Penulis: Ervina Anggraini
Content Writer CTI Group
