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Dari Data ke Aksi, Bagaimana SAP Agentic AI Mengubah Cara Bisnis Bekerja?

Banyak perusahaan sudah menggunakan SAP untuk mengelola berbagai proses bisnis, mulai dari finance dan procurement hingga supply chain. Namun, memiliki banyak data saja belum cukup. Perusahaan juga perlu mengolah data tersebut menjadi insight yang bisa membantu mengambil keputusan dan menjalankan pekerjaan dengan lebih cepat.

Di sinilah AI mulai memainkan peran yang lebih besar. AI tidak lagi hanya digunakan untuk menjawab pertanyaan atau membuat ringkasan. Dengan Agentic AI, AI dapat memahami konteks, menganalisis informasi, memberikan rekomendasi, hingga membantu menjalankan langkah berikutnya dalam sebuah proses bisnis.

Agar kemampuan tersebut dapat berjalan dengan baik, perusahaan membutuhkan fondasi yang mampu menghubungkan SAP, enterprise data, dan AI. SAP modernization menjadi salah satu langkah penting untuk membangun fondasi tersebut.

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Key Takeaways

• SAP modernization membantu perusahaan mempertahankan SAP sebagai digital core sekaligus mendukung innovation dan AI.
• SAP dan AWS dapat menghubungkan SAP business data dengan analytics, Generative AI, dan Agentic AI.
• Agentic AI dapat membantu AI memahami konteks bisnis, memberikan recommendation, hingga mendukung authorized business actions.
• Implementasi dapat dimulai dari use case prioritas melalui Proof of Concept sebelum diperluas.

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Mengapa SAP Modernization Semakin Relevan di Era AI?

Seiring berkembangnya kebutuhan bisnis dan adopsi AI, perusahaan perlu memastikan SAP digital core tetap stabil sekaligus siap mendukung data, analytics, dan AI. Beberapa tantangan yang mendorong kebutuhan SAP modernization meliputi:

Limited AI Capabilities 

SAP perlu berkembang dari transactional processing untuk mendukung analytics, Generative AI, dan Agentic AI tanpa mengganggu digital core.

 

Rigid Business Processes

Proses manual dan repetitive tasks dapat memperlambat pekerjaan serta membatasi peluang intelligent automation.

 

High Maintenance Costs 

Traditional SAP environments membutuhkan resources untuk maintenance, monitoring, dan upgrades secara berkelanjutan.

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Innovation Bottleneck 

Data SAP dan non-SAP yang terfragmentasi dapat menyulitkan perusahaan memanfaatkan enterprise data untuk analytics dan AI.

 

Compliance Risk 

Penggunaan AI pada proses SAP membutuhkan security, governance, authorization, dan human oversight yang tepat.

 

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Bagaimana SAP dan AWS Membantu Enterprise Jadi AI-Driven?

SAP dan AWS dapat menghubungkan business context dari SAP dengan cloud infrastructure, data, analytics, dan AI capabilities.

AWS membantu perusahaan menyesuaikan resource dengan kebutuhan AI workloads. Sementara itu, integrasi data memungkinkan informasi SAP digunakan untuk analytics dan AI tanpa proses data replication tradisional pada capability yang mendukungnya.

Salah satunya adalah SAP Business Data Cloud Connect for Amazon Athena, yang menyediakan bi-directional zero-copy integration. Dengan pendekatan ini, analytics dan AI dapat menggunakan live SAP data dengan lebih efisien. Hasilnya, perusahaan dapat membangun foundation yang menghubungkan SAP digital core dengan enterprise data dan AI.

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Baca Juga: SAP on AWS: Fondasi Penting untuk Bisnis yang Siap Tumbuh

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Bagaimana Architecture SAP + AWS Mendukung AI, Analytics, dan Agentic AI?

Bagaimana Architecture SAP + AWS Mendukung AI, Analytics, dan Agentic AI?

Architecture SAP + AWS dapat dibangun melalui tiga layer:

1. SAP Digital Core 

SAP S/4HANA menjadi foundation untuk critical business processes dan enterprise business context. Clean-core approach membantu menjaga SAP tetap manageable ketika perusahaan mengembangkan inovasi baru.

2. Integration & Data Layer

Layer ini menghubungkan SAP dengan enterprise data lainnya. SAP BTP, Amazon Athena, AWS Lake Formation, dan zero-copy integration dapat mendukung kebutuhan data untuk analytics dan AI.

3. AI & Intelligence Layer 

Pada layer ini, perusahaan dapat memanfaatkan berbagai AWS AI services. Amazon Bedrock mendukung Generative AI, Amazon Q membantu business users berinteraksi dengan enterprise information menggunakan natural language, sedangkan Amazon Textract membantu mengekstrak informasi dari dokumen.

Agentic AI kemudian dapat membawa kemampuan tersebut lebih dekat ke business workflow dengan membantu AI melakukan reasoning dan menjalankan authorized actions.

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Lewat Kombinasi SAP dan AWS, Apa yang Dapat Diperoleh Enterprise?

Setelah SAP, enterprise data, dan AI terhubung, perusahaan dapat menerapkan AI pada proses yang memiliki impact paling relevan.

Beberapa use case yang dapat dikembangkan antara lain:

Agentic AI untuk Task dan Workflow Automation

Agentic AI dapat memahami request, mengambil business data, melakukan reasoning, memberikan recommendation, hingga membantu menjalankan authorized action sesuai business rules dan governance.

Dalam finance exception handling, misalnya, AI agent dapat mengambil transaction data, mencari supporting information, memahami penyebab exception, lalu membantu menentukan next action setelah approval yang diperlukan.

Pendekatan ini dapat membantu mengurangi repetitive work tanpa menghilangkan human oversight.

Intelligent Document Processing

Invoice, purchase order, contract, dan dokumen lainnya masih membutuhkan banyak proses manual. Amazon Textract dapat membantu mengekstrak informasi seperti vendor, invoice number, amount, purchase order, dan line items.

Data tersebut kemudian dapat digunakan untuk mendukung validation dan workflow terkait SAP. Generative AI juga dapat membantu merangkum dokumen atau menjelaskan informasi yang relevan.

Supply Chain Risk AI

AI dapat menggabungkan data demand, inventory, supplier, purchase order, dan logistics untuk membantu mengidentifikasi potential disruption lebih awal.

Misalnya, ketika demand meningkat sementara inventory dan incoming supply tidak mencukupi, AI dapat memberikan early insight mengenai potential shortage sehingga tim supply chain dapat merespons lebih cepat.

Natural-Language SAP Analytics

Amazon Q dapat membantu business users mendapatkan insight dari enterprise data melalui natural-language queries.

User dapat mengajukan pertanyaan mengenai sales performance, inventory, atau operational cost tanpa harus memahami struktur database atau membuat technical query.

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 Perbandingan Traditional SAP vs SAP + AWS AI

Aspek

SEBELUM: Traditional SAP

SESUDAH: SAP + AWS AI

Data

Fokus pada data untuk proses dan transaksi SAP

SAP dan enterprise data dapat digunakan untuk analytics dan AI

Data Access

Membutuhkan traditional data replication

Zero-copy access ke live SAP data untuk analytics dan AI

Analytics

Bergantung pada tools dan technical queries

Natural-language interaction membantu mempercepat akses ke business insights

AI

Use case AI lebih terbatas

Mendukung Generative AI dan Agentic AI

Workflow

Banyak proses masih membutuhkan manual intervention

AI agents dapat membantu authorized workflows sesuai business rules

Scalability

Bergantung pada kapasitas infrastructure

AI workloads dapat di-scale sesuai kebutuhan

Innovation

Customization dapat menambah kompleksitas SAP core

Clean-core approach memungkinkan innovation tanpa unnecessary customization

AI Integration

AI capabilities belum terintegrasi dengan SAP environment

Amazon Bedrock foundation models dapat digunakan melalui SAP AI Core

 

Contoh Penggunaan SAP dan AWS Agentic AI di Industri

Penerapan Agentic AI for SAP dapat dimulai dari proses yang memiliki pekerjaan repetitive atau membutuhkan banyak data untuk mengambil keputusan.

Contohnya adalah finance exception handling, supply chain risk detection, dan document processing. Pada use case tersebut, AI tidak hanya memberikan informasi, tetapi dapat membantu memahami context, memberikan recommendation, dan mendukung workflow yang telah ditentukan.

Hal ini menunjukkan bahwa Agentic AI dapat membawa AI lebih dekat ke proses bisnis, dengan tetap mengikuti authorization, governance, dan human oversight.

 

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Bagaimana Tahapan Penggunaan SAP dan AWS AI?

Bagaimana Tahap Penggunaan SAP dan AWS AI

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Transformasi dari SAP digital core menuju AI-driven enterprise membutuhkan lebih dari sekadar teknologi. Perusahaan perlu memahami kesiapan infrastructure, data, integration, dan security, sekaligus menentukan AI use case yang relevan dengan kebutuhan bisnis.

NTT DATA Business Solutions Indonesia merupakan SAP consulting partner dengan expertise dalam SAP consulting, implementation, dan modernization. Dalam perjalanan menuju AI-driven enterprise, NTT DATA Business Solutions membantu perusahaan mengoptimalkan SAP landscape sebagai foundation untuk mendukung kebutuhan bisnis yang terus berkembang.

Sebagai AWS Distributor di Indonesia, Helios (part of CTI Group) berkolaborasi dengan NTT DATA Business Solutions Indonesia untuk menggabungkan kapabilitas SAP dan AWS dalam mendukung cloud, data, analytics, Generative AI, hingga Agentic AI secara lebih terintegrasi.

Melalui assessment, Proof of Concept, dan co-innovation, Helios dan NTT DATA Business Solutions membantu perusahaan memvalidasi solusi berdasarkan kebutuhan aktual sebelum melangkah ke implementasi yang lebih luas. Pendekatan ini memungkinkan transformation roadmap disesuaikan dengan business priorities, SAP landscape, dan kesiapan data masing-masing perusahaan.

 

.Bangun Enterprise yang Lebih AI-Driven dengan SAP dan AWS di Helios

Siap mengeksplorasi potensi AI dari SAP dan enterprise data Anda? Mulai perjalanan bersama Helios dan NTT DATA Business Solutions untuk mengidentifikasi use case yang relevan dan menentukan langkah implementasi yang sesuai dengan kebutuhan bisnis.

Free AI Readiness Assessment membantu mengevaluasi kesiapan SAP landscape, enterprise data, dan potential AI use cases. Quick Demo & Proof of Concept membantu memvalidasi solusi sebelum implementasi lebih luas, sementara SAP + AWS Co-Innovation Workshop memberikan ruang untuk mengeksplorasi use case, architecture, dan transformation roadmap bersama local experts.

Ready to move from Digital Core to AI-Driven Enterprise? Talk to Our Expert →

 

 

 

Penulis: Ary Adianto
Content Writer CTI Group

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Approved organizations may hyperlink to our Website as follows:

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No use of Helios Informatika Nusantara’s logo or other artwork will be allowed for linking absent a trademark license agreement.

 

iFrames

Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

 

Content Liability

We shall not be hold responsible for any content that appears on your Website. You agree to protect and defend us against all claims that is rising on your Website. No link(s) should appear on any Website that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

 

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amen these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

 

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.

 

Disclaimer

To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;
  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;
  • limit any of our or your liabilities in any way that is not permitted under applicable law; or
  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

PRIVACY POLICY

At PT Helios Informatika Nusantara, ensuring the privacy and security of your information is of utmost importance to us. As you navigate through our website, https://www.helios.id/, collectively referred to as this “Website”, we strive to create a safe and trustworthy environment for all users. This Privacy Policy establishes the terms governing your use of our website between you (“you” or “your”) and [Helios Informatika Nusantara]. By accessing our website, you acknowledge that you have reviewed, understood, and consent to be bound by this Privacy Policy.

Information We Collect

When utilizing or engaging with our Website, we may gather or receive various types of information, collectively referred to as “Information”, including but not limited to:
  1. “Personal Information,” such as your name, email, contact details, or any other personal content provided to us via forms on our website or other means of communication (e.g., email, phone, mail, etc.).
  2. “Technical Information,” such as browser type, operating system, device type, IP address, and similar technical data typically obtained automatically from browsers or devices when interacting with our Website. This may also encompass the referring URL that directed you to our website.
  3. “Usage Information,” such as the pages visited on our website, click activity, searches conducted, and other related data on how you have utilized our website. This category may also encompass details regarding your interaction with emails, including whether you opened, clicked on links, or received them.
We acknowledge that certain Technical Information or Usage Information may be considered personal data, either independently or when combined with other data, under various laws and jurisdictions. We are committed in handling such data in accordance with applicable laws and regulations.

The Methods We Use to Collect and Receive Information

Depending on the type of Information, we collect or receive it through various channels, including but not limited to the following conditions:
  1. When you voluntarily share Information with us. For instance, when you subscribe to our newsletter or fill out our online form to request contact.
  2. By using cookies and similar technologies. These technologies help us analyze how our Website is utilized and tailor content that is pertinent to you. They also assist in delivering more relevant advertisements on our own or third-party sites.
  3. Information obtained from third-party sources. This encompasses Information acquired through various business support tools and services we utilize, such as Website, analytics services, etc., as well as public sources like social media sites. We may merge the Information from these sources with other data we possess to maintain updated records and provide you with pertinent content.

The Purposes

We utilize Information for the following purposes:
  1. Processing your inquiries and responding to your requests, such as when you reach out to learn more about our products or services.
  2. Sending you information related to our services and products that we believe may be of interest to you, such as an invitation to our upcoming events, follow-up by WhatsApp blast and/or call, newsletters, or updates on products and services. These communications are sent to you either based on your explicit consent or when we have a legitimate interest in marketing our products and services. You always have the option to optout of receiving invitation, newsletters, and/or updates on products and services.
  3. Understanding how you interact with our Website and tailoring it to align with your interests, past actions, and preferences. We do this to enhance our Website, diagnose any issues, and improve your experience while navigating through them.
  4. Preventing fraud or harm to us or any third party, and ensuring the security of our network and services, which is in our legitimate interest.
  5. Complying with our legal obligations and exercising and enforcing our legal rights as necessary for PT Helios Informatika Nusantara.
  6. Utilizing certain third-party marketing and advertising networks to assist in marketing our products on our website and third-party Website.

Who We Share Information With

To facilitate our business operations and the functioning of our Website, we may disclose Information to various third parties, including:
  1. Our global branches and subsidiary companies.
  2. Third-party service providers aiding in the operation of our Website, such as hosting companies, recruitment platforms and agencies, payment processors, business management,and email distribution service providers, and similar service providers. These entities are authorized to use your personal information solely to provide these services to us.
  3. When compelled by law, such as to comply with court orders, search warrants, regulatory orders, subpoenas, and other lawful requests from public authorities, including those for national security or law enforcement purposes.
  4. Legal authorities, consultants, advisors, or service providers required to investigate, respond to, or prevent fraud, or to ensure the security of our network and services and safeguard the well-being of PT Helios Informatika Nusantara or the public.
  5. In the event of a merger and/or acquisition involving PT Helios Informatika Nusantara, Information may be transferred to the merging or acquiring entity, as well as to any advisors representing parties involved in discussions related to such merger or acquisition.
  6. Principal, resellers, partners, sponsors, or service providers acting on our behalf in conjunction with the offering of PT Helios Informatika Nusantara]’s products or services.
  7. Third-party marketing and advertising networks assisting in the promotion of our products on our Website and on third-party websites, such as Google for remarketing ads across the Internet.
  8. PT Helios Informatika Nusantara may also disclose general aggregate and anonymized information (e.g., statistical data) pertaining to the use of its Website.

Cross Border Data Transfers

  1. We may need to transfer Information to countries where we and/or our service providers operate. These countries may have different data protection laws compared to the country where the data originated, potentially offering different levels of protection. By using our Website, you consent to such transfers. In cases where applicable to the services provided, we will establish agreements with our service providers to ensure a level of privacy consistent with the terms of this policy.
  2. Regarding the collection, use, and retention of personal information transferred from Indonesia, please note that PT Helios Informatika Nusantara remains compliant with all relevant laws concerning such transfers.

Protecting Your Information

We aim to uphold top-tier security standards throughout our business operations. We have adopted suitable technical and organizational safeguards aligned with industry best practices. These safeguards are devised to prevent unauthorized access or unlawful handling of Personal Information and to mitigate the risk of accidental loss, destruction, or damage of such information. As part of these efforts, we have instituted several policies and procedures to guide us, covering aspects such as asset management, access control, physical security, personnel security, product security, cloud and network infrastructure security, third-party security, vulnerability management, security monitoring, and incident response.

Information Storage and Retention

We may store Information on both our own servers and those managed by third-party data hosting providers. As explained in Section 5 above (Cross Border Transfers), these servers may be situated globally. We will retain your Personal Information only for as long as necessary to fulfill the collection’s intended purpose. Additionally, we may retain your Personal Information for the duration required to pursue our legitimate business interests, address any legal claims, and ensure compliance with legal obligations. In instances where we utilize your information for direct marketing, we will retain your data until you choose to opt-out of receiving marketing materials; however, certain information may need to be retained to maintain a record of your request.

Modifications to This Policy

PT Helios Informatika Nusantara reserves the right to amend this Privacy Policy at any time. In the event of a significant change, we will provide notice on this page and/or adjacent to the link leading to this page. These updates will become effective immediately for new Information collected or provided from the date of the update, and within thirty (30) days for any Information collected or provided to PT Helios Informatika Nusantara prior to the update. If you do not agree to the terms of the revised policy, please contact our Legal Department using the contact details provided in Section 11 below. We encourage you to periodically review this page for any updates.

Your Choices

We offer you various options regarding the use of Information in relation to: (i) our marketing activities; and (ii) our utilization of cookies and similar technologies for interest-based advertising and website usage analysis
  1. You can choose to discontinue receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, adjusting email preferences in your account settings page, or contacting us through https://www.helios.id/. You can manage your preferences concerning our use of cookies and similar technologies, which are used to provide targeted interest-based advertisements and analyze your website usage, by referring to our Cookie Policy for guidance.
  2. Moreover, the laws in some jurisdictions may grant you various rights concerning our processing of certain Information. These rights may include:
    • The right to withdraw previously provided consent;
    • The right to access specific information about you that we process;
    • The right to rectify or update any Personal Information;
    • The right to request the erasure of certain Information;
    • The right to temporarily suspend our processing of certain Information;
    • The right to receive Information in a common machine-readable format;
    • The right to object to our processing of Information for direct marketing purposes or when we rely on legitimate interests as the lawful basis for processing your information; and
    • The right to file a complaint with the relevant data protection authority.
We will address your requests promptly. Please note that these rights may be subject to limitations under applicable law. For further information on these rights or to exercise them, please contact [Helios Informatika Nusantara] at: [email protected]

Social Media and Third-Party Services

Our Website may include a blog with a ‘comments’ section and several social media features, such as a ‘share’ button or links to third-party websites and services like Facebook, X, YouTube, LinkedIn, and Instagram. When utilizing these features, certain information may be gathered by these third parties, such as your IP address or the specific page you are visiting on our website. Additionally, these third parties may set cookies to ensure the proper functioning of the features. Any data collected by these third parties is subject to their respective privacy policies. We encourage you to thoroughly review the privacy policies of these third parties.

Contacting Us

If you have any questions or concerns regarding this Website Privacy Policy, the information we collect, PT Helios Informatika Nusantara’s practices, or your interactions with the Website, please feel free to contact us. You can reach us via email at [email protected] or by physical mail addressed to: PT Helios Informatika Nusantara  Centennial Tower, 12th Floor Jl. Jend. Gatot Subroto Kav. 24-25 Jakarta 12930, Indonesia phone: +62 21 8062 22