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Mengapa Bisnis Perlu Beralih ke Enterprise Private AI

solusi enterprise private AI Nutanix Kouventa Helios

mplementasi AI kini semakin masif ke proses bisnis, mulai dari menganalisis dokumen, mengakses, knowledge internal, hingga mendukung customer service dan pengambilan keputusan. Namun, ketika AI mulai bekerja menggunakan data pelanggan, informasi finansial, kontrak, source code, SOP, dan knowledge perusahaan, risikonya turut meningkat hingga membuat perusahaan membutuhkan AI pintar, sekaligus kontrol atas bagaimana data diproses, siapa yang mengakses, dan di mana workload AI dijalankan.

Masalahnya, adopsi AI sering kali bergerak lebih cepat daripada kesiapan security dan governance. Penggunaan AI yang tidak dibangun di atas arsitektur yang tepat dapat menciptakan blind spot baru terhadap data perusahaan. Semakin AI terhubung dengan sistem dan knowledge bisnis, makin sulit bisnis mengabaikan pertanyaan terkait “apakah data sensitif perusahaan tetap berada dalam kontrol yang seharusnya?”

Private AI menjadi semakin relevan karena memungkinkan organisasi menjalankan workload AI dalam lingkungan yang lebih terkontrol, dengan opsi deployment yang sesuai kebutuhan security, compliance, dan bisnis. Karena itu, urgency enterprise saat ini bukan sekadar kecepatan perusahaan mengadopsi AI, tetapi terkait keamanan dan kontrol ketika mulai menggunakan data perusahaan. Enterprise private AI perlu dipertimbangkan sejak awal, sebagai strategi AI enterprise agar organisasi dapat memaksimalkan manfaat AI tanpa kehilangan kontrol atas aset data paling kritis.

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Key Takeaways:

• AI tanpa kontrol data dapat menciptakan risiko baru. Semakin banyak AI terhubung ke data internal, maka semakin penting bagi perusahaan untuk mengontrol bagaimana data diproses, diakses, dan dikelola.
• Private AI bukan sekadar tren arsitektur. Private AI dapat menjadi pendekatan strategis untuk menjalankan workload AI pada lingkungan yang lebih terkontrol sesuai kebutuhan security, governance, compliance, dan bisnis.
• Enterprise membutuhkan AI yang siap digunakan di lingkungan nyata, Kombinasi Nutanix Enterprise AI dan Kouventa dapat menghubungkan fondasi AI yang terkelola dengan use case bisnis sepert knowledge management, AI assistant, dan customer engagement.

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Tren Private AI Terus Meningkat di Level Enterprise 

AI memang menawarkan peluang besar bagi bisnis di semua industri. Perusahaan dapat menggunaka AI untuk meningkatkan produktivitas, mengotomatisasi proses, mempercepat pencarian informasi, mendukung customer service, hingga membantu pengambilan keputusan.

Namun, semakin besar peran AI dalam bisnis, semakin besar pula risiko yang harus dikendalikan. AI yang awalnya hanya digunakan untuk eksperimen dapat berkembang menjadi bagian untuk mendukung workflow sehari-hari. Karyawan mulai menggunakannya untuk membaca dokumen, menganalisis informasi, mencari knowledge internal, dan berinteraksi dengan sistem bisnis.

Di titik ini, AI tidak lagi berdiri sendiri. AI mulai bersentuhan dengan data pelanggan, informasi finansial perusahaan, dokumen internal, kontrak bisnis, SOP, source code, data HR, intelectual property hingga strategi perusahaan.

Semakin sensitif data yang digunakan, semakin berbahaya jika organisasi tidak memiliki kontrol yang jelas. Enterprise private AI memungkinkan model dijalankan dalam lingkungan yang lebih terkontrol, seperti data center, private cloud, hybrid cloud, atau lingkungan terisolasi, sehingga organisasi dapat menentukan bagaimana model, data, akses, dan workload AI dikelola.

Inilah perubahan pola pikir yang perlu dilakukan enterprise. AI tidak cukup hanya powerful, tetapi juga harus controlled, governable, dan secure.

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Mengapa Enterprise Perlu Mengadopsi Private AI (Local LLM)?

Mengadopsi AI tanpa mempertimbangkan arsitektur data dapat menciptakan masalah baru. Perusahaan mungkin berhasil mempercepat produktivitas. Namun, pada saat yang sama, mereka dapat kehilangan visibilitas terhadap bagaimana data digunakan oleh AI.

Karena itu, Private AI menjadi penting ketika enterprise membutuhkan kontrol lebih besar terhadap lokasi pemrosesan data, akses terhadap model dan aplikasi AI, integrasi dengan data internal, governance penggunaan AI, monitoring aktivitas, serta compliance dan security policy.

Private AI bukan berarti setiap workload AI harus ditempatkan secara on-premises.

Sebaliknya, private AI memberikan fleksibilitas kepada organisasi untuk menentukan di mana dan bagaimana workload AI dijalankan berdasarkan tingkat sensitivitas data dan kebutuhan bisnis.

Prioritas Keamanan Data

Inilah alasan paling mendasar mengapa Private AI perlu dipertimbangkan. Dokumen internal, data pelanggan, laporan keuangan, kontrak, source code, informasi HR, dan strategi bisnis bukan sekadar data operasional yang merupakan aset penting perusahaan.

Jika AI akan digunakan untuk mengakses dan memproses aset tersebut, perusahaan harus mengetahui bagaimana data tersebut dikelola. Private AI dapat memungkinkan model dijalankan pada lingkungan yang dikendalikan organisasi sehingga arsitektur pemrosesan data dapat disesuaikan dengan kebijakan keamanan perusahaan. Namun, private AI bukan jaminan otomatis bahwa data pasti aman karena keamanan tetap bergantung pada arsitektur, konfigurasi, identity and access management, network security, data governance, logging, dan application control.

Dengan kata lain, private AI memberikan kontrol. Tetapi perusahaan tetap membutuhkan security dan governance yang tepat untuk menggunakan kontrol tersebut secara efektif.

Infrastruktur AI Tidak Sesederhana Menjalankan Aplikasi Biasa

Banyak organisasi melihat AI sebagai aplikasi baru yang tinggal di-deploy. Pada kenyataannya, menjalankan enterprise AI membutuhkan lebih dari sekadar memilih LLM.

Perusahaan perlu mempertimbangkan aspek GPU, storage, networking, Kubernetes, model serving, monitoring, security, dan lifecycle management. Tanpa fondasi yang tepat, AI dapat menambah kompleksitas baru.

Alih-alih mempercepat inovasi, tim IT justru harus mengelola berbagai tools, infrastructure layer, dan workload terpisah. Karena itu, platform enterprise private AI harus membantu menyederhanakan deployment dan operasional AI, bukan menambah silo baru dalam infrastruktur perusahaan.

AI Harus Terhubung dengan Data dan Sistem Bisnis 

AI generik dapat memberikan jawaban. Tetapi AI yang benar-benar memberikan business value harus memahami konteks bisnis perusahaan.

Inilah yang membuat nilai AI menjadi lebih besar ketika dapat terhubung dengan CRM, ERP, HRIS, database, knowledge base, customer service system, SOP, dan berbagai dokumen internal. Di sinilah pendekatan seperti Retrieval-Augmented Generation (RAG) menjadi relevan.

RAG memungkinkan AI mengambil informasi dari sumber data yang telah ditentukan sebelum menghasilkan respons. Namun, ketika AI mulai terhubung dengan knowledge perusahaan, kontrol akses menjadi semakin penting. AI tidak boleh memberikan dokumen sensitif kepada pengguna yang sebenarnya tidak memiliki hak akses.

Karena itu, RAG dalam lingkungan enterprise harus berjalan bersama dengan data classification, permission-aware retrivel, access control, dan governance.

AI Governance Tidak Boleh Dikesampingkan

Masalah AI bukan hanya soal siapa yang dapat menggunakan chatbot. Enterprise perlu mengetahui siapa saja yang dapat mengakses model tertentu, data apa yang dapat digunakan, aktivitas apa yang dilakukan oleh AI, bagaimana aktivitas diaudit, bagaimana penggunaan resource dipantau, hingga bagaimana kebijakan diterapkan.

IBM mencatat bahwa keterbatasan AI skills, kompleksitas data, dan ethical concerns termasuk hambatan utama adopsi AI enterprise. Karena itu, AI governance tidak boleh baru dipikirkan setelah AI sudah tersebar di seluruh organisasi. Governance harus menjadi bagian dari fondasi sejak awal.

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Baca Juga: 5 Tantangan Adopsi Enterprise AI di Sektor BFSI. Ini Solusi Efektinya!

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Solusi Private AI Platform untuk Level Enterprise dari Nutanix dan Kouventa

Jika tantangan utama AI enterprise adalah kontrol, maka organisasi membutuhkan lebih dari sekadar model. Mereka membutuhkan platform yang mampu membantu menjalankan, mengelola, memonitor, dan mengamankan workload AI.

Dalam pendekatan ini, Nutanix dan Kouventa memiliki peran yang saling melengkapi. Nutanix Enterprise AI dapat menjadi fondasi untuk deployment dan pengelolaan AI atau LLM, sementara Kouventa membawa kapabilitas generative AI ke dalam use case yang lebih dekat dengan kebutuhan bisnis, seperti knowledge management, AI assistant, dan customer engagement.

Nutanix: Fondasi untuk Private AI yang Lebih Terkontrol

Nutanix menghadirkan solusi Enterprise AI sebagai platform untuk membantu enterprise melakukan deployment, pengelolaan, dan monitoring LLM pada berbagai lingkungan. Solusi ini dapat menjadi fondasi untuk private AI yang lebih terkontrol yang mendukung model dari ekosistem seperti NVIDIA NIM dan Hugging Face, sekaligus memungkinkan organisasi menggunakan model AI sendiri.

Nutanix Enterprise AI memiliki kapabilitas role-based access control, model dan API monitoring, GPU monitoring, event auditing, hingga Kubernetes deployment untuk membantu perusahaan membangun operasional AI yang lebih terstruktur.

Kemampuan deployment pada lingkungan on-premises maupun public cloud juga memberikan fleksibilitas untuk menentukan lokasi workload berdasarkan kebutuhan security, performance, compliance, dan cloud strategy.

Kouventa 

Infrastruktur AI tidak akan memberikan nilai maksimal jika hanya menjadi proyek IT, tetapi AI perlu masuk ke aktivitas bisnis.

Kouventa menghadirkan kapabilitas generative AI yang dapat digunakan untuk company Wikipedia, AI assistant, AI chatbot, customer engagement, hingga intergrasi dengan aplikasi bisnis. Solusi ini dapat membantu perusahaan membawa private AI ke berbagai use case bisnis.

Company Wikipedia memungkinkan knowledge perusahaan lebih mudah diakses melalui pendekatan percakapan, sehingga dapat membantu onboarding, knowledge sharing, dan produktivitas kerja.

Dengan dukungan integrasi API, AI juga dapat dihubungkan dengan sistem yang telah digunakan perusahaan. Artinya, AI tidak harus menjadi platform terpisah, tetapi menjadi bagian dari workflow yang sudah ada.

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Fitur Unggulan Nutanix Enterprise AI & Kouventa

Kombinasi solusi Nutanix Enterprise AI dan Kouventa dilengkapi dengan berbagai fitur unggulan.

Flexible LLM Deployment

Nutanix Enterprise AI mendukung berbagai model LLM dari ekosistem seperti NVIDIA NIM dan Hugging Face, termasuk penggunaan custom/private model. Fleksibilitas ini membantu perusahaan menghindari vendor lock karena tidak harus mengunci strategi AI pada satu model tertentu.

Enterprise AI Governance

AI membutuhkan kontrol yang sama seriusnya dengan aplikasi enterprise lainnya. Nutanix Enterprise AI menyediakan role-based access control, model/API monitoring, GPU usage monitoring, dan event auditing untuk membantu IT mengelola penggunaan AI secara lebih terstruktur.

Hybrid & Multi-Environment Deployment

Workload AI tidak selalu harus berada di satu lokasi. Nutanix Enterprise AI mendukung deployment pada berbagai Kubernetes environment, termasuk Nutanix Kubernetes Platform dan layanan Kubernetes public cloud seperti Amazon EKS, Azure AKS, serta Google Cloud GKE. Pendekatan ini memungkinkan perusahaan menentukan arsitektur berdasarkan kebutuhan bisnis dan security, bukan memaksakan seluruh workload berada di satu environment.

AI Assistant & Company Wikipedia

Kouventa Company Wikipedia berbasis Generative AI membuat knowledge perusahaan lebih mudah diakses oleh karyawan melalui pengalaman berbasis percakapan. Informasi perusahaan dapat dibuat lebih mudah diakses sehingga membantu onboarding, knowledge sharing, dan pekerjaan sehari-hari. Namun, ketika knowledge menjadi lebih mudah diakses, kontrol akses harus tetap menjadi prioritas. Kemudahan tidak boleh berarti semua orang dapat melihat semua data.

AI Chatbot & Customer Engagement

Untuk mendukung komunikasi dengan eksternal, Kouventa menyediakan kapabilitas AI-driven chatbot dan customer engagement yang dapat mengotomatisasi respons serta terhubung dengan platform seperti WhatsApp Business dan berbagai aplikasi bisnis. Dengan arsitektur yang tepat, perusahaan dapat mengeksplorasi penggunaan AI untuk customer-facing use case tanpa mengabaikan kebutuhan integrasi dan governance.

API Integration

Kouventa dirancang agar dapat terhubung dengan aplikasi bisnis yang sudah digunakan perusahaan. Kemampuan integrasi melalui API memungkinkan AI ditempatkan sebagai bagian dari workflow yang sudah ada, bukan menjadi sistem yang berdiri sendiri.

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Manfaat Implementasi Enterprise Private AI di Berbagai Industri

Implementasi private AI tidak memiliki satu use case untuk semua organisasi. Namun, prinsip dasarnya tetap sama yakni semakin penting dan sensitif data yang digunakan untuk AI maka makin penting pula kontrol terhadap bagaimana AI mengakses dan memproses data tersebut.

Lantaran manfaat utamanya bukan sekadar kemampuan menghasilkan jawaban dengan AI, tetapi bagaimana AI dapat bekerja menggunakan knowledge, data, dan workflow perusahaan secara lebih terkontrol.

Manufaktur

Di sektor manufaktur, private AI dapat digunakan untuk mengakses SOP, manual mesin, dokumen maintenance, quality control, hingga knowledge teknis. Private AI dapat membantu teknisi atau operator menemukan informasi yang relevan lebih cepat tanpa harus mencari secara manual di berbagai repository.

AI juga dapat digunakan untuk mendukung knowledge–based troubleshooting dengan tetap memperhatikan kontrol terhadap akses data dan dokumentasi internal.

Banking & Financial Services

Perbankan menangani data nasabah dan informasi finansial yang sangat sensitif. Private AI dapat mendukung knowledge management, analisis dokumen, internal assistant, maupun customer service dengan tetap mempertimbangkan security, access control, dan regulatory compliance.

Healthcare

Private AI membantu staf mengakses informasi operasional, kebijakan internal, dokumentasi, maupun referensi yang telah ditentukan organisasi. Untuk use case yang berkaitan dengan keputusan medis, AI tetap harus ditempatkan sebagai decision-support tool dengan governance dan human oversight yang sesuai.

Government

Instansi pemerintahan mengelola berbagai dokumen, regulasi, kebijakan, dan informasi yang membutuhkan kontrol akses ketat. Private AI dapat membantu membangun internal knowledge assistant agar pegawai dapat menemukan informasi lebih cepat, sambil tetap mempertimbangkan siapa yang memiliki hak untuk mengakses informasi tersebut.

Retail & Customer Service

AI dapat mengotomatisasi pertanyaan pelanggan, memberikan respons 24/7, membantu pencarian informasi produk, serta mengintegrasikan customer engagement dengan kanal seperti WhatsApp Business.

Kouventa memosisikan sebagai customer engagement, AI chatbot, dan Company Wikipedia yang menjadi bagian dari solusi untuk meningkatkan efisiensi interaksi pelanggan dan akses informasi internal.

Enterprise Knowledge Management

Salah satu use case yang paling relevan lintas industri adalah knowledge management. Banyak perusahaan memiliki knowledge yang sebenarnya sangat berharga, namun sulit ditemukan karena tersebar di berbagai repository. Private AI dapat mengubah knowledge tersebut menjadi lebih mudah diakses. Namun, ada satu prinsip yang tidak boleh dilupakan di mana AI boleh mempermudah akses informasi, tetapi tidak boleh menghilangkan kontrol terhadap siap yang berhak mengaksesnya.

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Baca Juga: Mengenal Apa itu On-Premise AI: Fondasi Infrastruktur AI untuk Bisnis

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Konsultasikan Kebutuhan Enterprise Private AI Bersama Helios

Pertanyaannya kini bukan lagi sejauh mana kebutuhan atau kesiapan perusahaan menggunakan AI, karena AI sudah menjadi bagian strategi bisnis untuk banyak organisasi. Jangan menugngu hingga AI tersebar di berbagai workflow sebelum memikirkan aspek security dan governance.

Mulailah dengan fondasi tepat kombinasi Nutanix dan Kouventa. Anda dapat mengeksplorasi pendekatan private AI yang menggabungkan platform AI enterprise dengan aplikasi generate AI sesuai kebutuhan bisnis.

Sebagai bagian dari CTI Group, Helios Informatika Nusantara memastikan adopsi enterprise private AI berjalan dengan kontrol data, arah, dan governance yang jelas. Sebagai distributor resmi Nutanix di Indonesia, dapatkan sesi konsultasi, PoC, implementasi, hingga dukungan teknis bagi bisnis Anda.

Bangun enterprise private AI yang powerful, terkontrol, governable, dan siap bekerja dengand ata bisnis Anda bersama tim Helios. Temukan arsitektur enterprise private AI paling sesuai dengan kebutuhan bisnis, data, dan infrastruktur organisasi Anda.

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We utilize Information for the following purposes:
  1. Processing your inquiries and responding to your requests, such as when you reach out to learn more about our products or services.
  2. Sending you information related to our services and products that we believe may be of interest to you, such as an invitation to our upcoming events, follow-up by WhatsApp blast and/or call, newsletters, or updates on products and services. These communications are sent to you either based on your explicit consent or when we have a legitimate interest in marketing our products and services. You always have the option to optout of receiving invitation, newsletters, and/or updates on products and services.
  3. Understanding how you interact with our Website and tailoring it to align with your interests, past actions, and preferences. We do this to enhance our Website, diagnose any issues, and improve your experience while navigating through them.
  4. Preventing fraud or harm to us or any third party, and ensuring the security of our network and services, which is in our legitimate interest.
  5. Complying with our legal obligations and exercising and enforcing our legal rights as necessary for PT Helios Informatika Nusantara.
  6. Utilizing certain third-party marketing and advertising networks to assist in marketing our products on our website and third-party Website.

Who We Share Information With

To facilitate our business operations and the functioning of our Website, we may disclose Information to various third parties, including:
  1. Our global branches and subsidiary companies.
  2. Third-party service providers aiding in the operation of our Website, such as hosting companies, recruitment platforms and agencies, payment processors, business management,and email distribution service providers, and similar service providers. These entities are authorized to use your personal information solely to provide these services to us.
  3. When compelled by law, such as to comply with court orders, search warrants, regulatory orders, subpoenas, and other lawful requests from public authorities, including those for national security or law enforcement purposes.
  4. Legal authorities, consultants, advisors, or service providers required to investigate, respond to, or prevent fraud, or to ensure the security of our network and services and safeguard the well-being of PT Helios Informatika Nusantara or the public.
  5. In the event of a merger and/or acquisition involving PT Helios Informatika Nusantara, Information may be transferred to the merging or acquiring entity, as well as to any advisors representing parties involved in discussions related to such merger or acquisition.
  6. Principal, resellers, partners, sponsors, or service providers acting on our behalf in conjunction with the offering of PT Helios Informatika Nusantara]’s products or services.
  7. Third-party marketing and advertising networks assisting in the promotion of our products on our Website and on third-party websites, such as Google for remarketing ads across the Internet.
  8. PT Helios Informatika Nusantara may also disclose general aggregate and anonymized information (e.g., statistical data) pertaining to the use of its Website.

Cross Border Data Transfers

  1. We may need to transfer Information to countries where we and/or our service providers operate. These countries may have different data protection laws compared to the country where the data originated, potentially offering different levels of protection. By using our Website, you consent to such transfers. In cases where applicable to the services provided, we will establish agreements with our service providers to ensure a level of privacy consistent with the terms of this policy.
  2. Regarding the collection, use, and retention of personal information transferred from Indonesia, please note that PT Helios Informatika Nusantara remains compliant with all relevant laws concerning such transfers.

Protecting Your Information

We aim to uphold top-tier security standards throughout our business operations. We have adopted suitable technical and organizational safeguards aligned with industry best practices. These safeguards are devised to prevent unauthorized access or unlawful handling of Personal Information and to mitigate the risk of accidental loss, destruction, or damage of such information. As part of these efforts, we have instituted several policies and procedures to guide us, covering aspects such as asset management, access control, physical security, personnel security, product security, cloud and network infrastructure security, third-party security, vulnerability management, security monitoring, and incident response.

Information Storage and Retention

We may store Information on both our own servers and those managed by third-party data hosting providers. As explained in Section 5 above (Cross Border Transfers), these servers may be situated globally. We will retain your Personal Information only for as long as necessary to fulfill the collection’s intended purpose. Additionally, we may retain your Personal Information for the duration required to pursue our legitimate business interests, address any legal claims, and ensure compliance with legal obligations. In instances where we utilize your information for direct marketing, we will retain your data until you choose to opt-out of receiving marketing materials; however, certain information may need to be retained to maintain a record of your request.

Modifications to This Policy

PT Helios Informatika Nusantara reserves the right to amend this Privacy Policy at any time. In the event of a significant change, we will provide notice on this page and/or adjacent to the link leading to this page. These updates will become effective immediately for new Information collected or provided from the date of the update, and within thirty (30) days for any Information collected or provided to PT Helios Informatika Nusantara prior to the update. If you do not agree to the terms of the revised policy, please contact our Legal Department using the contact details provided in Section 11 below. We encourage you to periodically review this page for any updates.

Your Choices

We offer you various options regarding the use of Information in relation to: (i) our marketing activities; and (ii) our utilization of cookies and similar technologies for interest-based advertising and website usage analysis
  1. You can choose to discontinue receiving our newsletter or marketing emails by following the unsubscribe instructions included in these emails, adjusting email preferences in your account settings page, or contacting us through https://www.helios.id/. You can manage your preferences concerning our use of cookies and similar technologies, which are used to provide targeted interest-based advertisements and analyze your website usage, by referring to our Cookie Policy for guidance.
  2. Moreover, the laws in some jurisdictions may grant you various rights concerning our processing of certain Information. These rights may include:
    • The right to withdraw previously provided consent;
    • The right to access specific information about you that we process;
    • The right to rectify or update any Personal Information;
    • The right to request the erasure of certain Information;
    • The right to temporarily suspend our processing of certain Information;
    • The right to receive Information in a common machine-readable format;
    • The right to object to our processing of Information for direct marketing purposes or when we rely on legitimate interests as the lawful basis for processing your information; and
    • The right to file a complaint with the relevant data protection authority.
We will address your requests promptly. Please note that these rights may be subject to limitations under applicable law. For further information on these rights or to exercise them, please contact [Helios Informatika Nusantara] at: [email protected]

Social Media and Third-Party Services

Our Website may include a blog with a ‘comments’ section and several social media features, such as a ‘share’ button or links to third-party websites and services like Facebook, X, YouTube, LinkedIn, and Instagram. When utilizing these features, certain information may be gathered by these third parties, such as your IP address or the specific page you are visiting on our website. Additionally, these third parties may set cookies to ensure the proper functioning of the features. Any data collected by these third parties is subject to their respective privacy policies. We encourage you to thoroughly review the privacy policies of these third parties.

Contacting Us

If you have any questions or concerns regarding this Website Privacy Policy, the information we collect, PT Helios Informatika Nusantara’s practices, or your interactions with the Website, please feel free to contact us. You can reach us via email at [email protected] or by physical mail addressed to: PT Helios Informatika Nusantara  Centennial Tower, 12th Floor Jl. Jend. Gatot Subroto Kav. 24-25 Jakarta 12930, Indonesia phone: +62 21 8062 22